Vilkår for bruk

Terms of Service
Mono & Moss (monoandmoss.co.uk)
Last updated: [DATE]
Please read these Terms of Service ("Terms") carefully before using the monoandmoss.co.uk website (the "Site") or purchasing any products from us. By accessing the Site or placing an order, you agree to be bound by these Terms.
1. About Us
Mono & Moss ("we", "us", "our") operates the website monoandmoss.co.uk, selling outerwear and related products to customers in the United Kingdom and internationally.
Business name: [YOUR REGISTERED BUSINESS NAME]
Business address: [YOUR ADDRESS]
Contact email: [YOUR SUPPORT EMAIL]
Company/VAT number (if applicable): [NUMBER]
2. Eligibility
You must be at least 18 years old, or have the consent of a parent or guardian, to place an order on the Site.
3. Products and Pricing
All products are subject to availability. We reserve the right to discontinue any product at any time.
Prices are displayed in GBP (£) and include applicable VAT where required by law, unless otherwise stated.
We make reasonable efforts to display product colours and details accurately, but we cannot guarantee that your device's display will show colours accurately.
We reserve the right to correct pricing or listing errors at any time, even after an order has been placed. If a pricing error occurs, we will contact you before processing the order.
4. Orders and Payment
By placing an order, you are making an offer to purchase the product(s) in your order, which we may accept or decline.
Order confirmation via email does not constitute acceptance of your order; it confirms we have received it.
We accept payment via the methods displayed at checkout. Payment is processed securely through our third-party payment providers.
We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud or pricing errors.
5. Shipping and Delivery
Estimated delivery times are provided at checkout and on product pages, and are not guaranteed.
Risk of loss and title for products pass to you upon delivery.
We are not responsible for delays caused by couriers, customs, or circumstances beyond our reasonable control.
International orders may be subject to customs duties, import taxes, or VAT, which are the responsibility of the customer unless otherwise stated.
6. Returns and Refunds
UK customers have a statutory right to cancel most orders within 14 days of receipt, in accordance with the Consumer Contracts Regulations 2013.
To be eligible for a return, items must be unused, unworn, and in their original condition and packaging, unless faulty.
To initiate a return, contact us at [YOUR SUPPORT EMAIL] within [X] days of delivery.
Refunds will be processed to the original payment method within [X] business days of us receiving and inspecting the returned item.
Return shipping costs are the responsibility of the customer, unless the item is faulty or not as described.
[Add any exclusions, e.g. sale items, final sale items, if applicable]
7. Faulty or Damaged Items
If you receive a faulty, damaged, or incorrect item, contact us at [YOUR SUPPORT EMAIL] with your order number and photos of the issue within [X] days of delivery. We will offer a replacement, repair, or refund in accordance with your statutory rights under the Consumer Rights Act 2015.
8. Intellectual Property
All content on the Site, including text, graphics, logos, images, and product descriptions, is the property of Mono & Moss or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our prior written consent.
9. User Conduct
You agree not to:
Use the Site for any unlawful purpose
Attempt to gain unauthorised access to the Site or its systems
Submit false or misleading information when placing an order
Interfere with the proper functioning of the Site
10. Limitation of Liability
To the fullest extent permitted by law, Mono & Moss shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or products purchased, except where such liability cannot be excluded under applicable law (including for death, personal injury, or fraud).
Nothing in these Terms limits or excludes your statutory rights as a consumer.
11. Privacy
Your use of the Site is also governed by our [Privacy Policy], which explains how we collect, use, and protect your personal data in accordance with UK GDPR and the Data Protection Act 2018.
12. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of the Site after changes constitutes acceptance of the revised Terms.
13. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact Us
If you have any questions about these Terms, please contact us at:
Email: [YOUR SUPPORT EMAIL]
Address: [YOUR BUSINESS ADDRESS]
This document is a general template and does not constitute legal advice. We recommend having these Terms reviewed by a qualified solicitor familiar with UK consumer law before publishing, to ensure full compliance with your specific business model and any changes in legislation